Monthly Customer Talking Points
Talking Points - May 2024 
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Asian American and Native Hawaiian/ Pacific Islander Heritage Month |
In May, Orange County Library System honors Asian American, Native Hawaiian and Pacific Islander Heritage Month by highlighting the history, diverse cultures and inspiring achievements of Asian Americans and Pacific Islanders. Patrons can learn about traditional art forms like calligraphy, hula and wood block painting. On Saturday, May 11, watch a Lion dance, kung fu and tai chi demonstration performed by the Wah Lum Kung Fu Temple at Orlando Public Library. Visit ocls.info/aanhpi for a full catalog of events.
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May the 4th Be With You
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OCLS invites all Jedi, Sith and rebels to celebrate Star Wars Day in May. Stop by Orlando Public Library, Fairview Shores or West Oaks branch for the Star Wars Galactic Games, or visit the Melrose Center for the May the 4th Star Wars Celebration. Activities, crafts, movie screenings and more await on this side of the galaxy. Check out the OCLS class catalog for more Star Wars events.
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Summer at Your Library registration opens May 1
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Summer at Your Library registration opens on Monday, May 1. This year’s theme is Adventure Begins at Your Library. Explore fun activities and events at a branch near you. Visit ocls.info/summer to learn more and register for the Summer at Your Library reading challenge.
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Orlando Book Festival – May 18 at Orlando Public Library
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Join us Saturday, May 18 for a day-long celebration of books featuring panels and talks from authors from all over the state and a keynote from New York Times bestselling author Tayari Jones, author of An American Marriage.
The event is free to attend. Panels and discussions begin at 10:30 a.m. Registration for the 2:00 p.m. keynote is encouraged, as seating will be limited. Book sale and signing to follow.
For more information and to register, visit: https://ocls.info/orlando-book-festival-2024/
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About Talking Points:
To enhance our customer service efforts, Marketing and Public Relations will provide monthly talking points for staff. Our hope is that unified messaging will lead to more effective communication with customers. While frontline staff will naturally be key to the success of this initiative, all staff are encouraged to participate. Talking points do not need to be memorized and will be more effective in the staff member’s own words. Additionally, we hope this can be a great resource for staff to use as talking points for the Monthly Mystery Shopper program.
For questions about the talking points, please contact MPR at x7481.
OCLS in the News
It’s time for another semi-regular roundup of OCLS in the News! Here are the latest stories YOU helped us create! Please enjoy these highlights promoting our systemwide initiatives, events and programs. Cheers!
🌷 February 2024🌷
Get free passes for family attractions through this Central Florida library system
FAMILIAR FACES: Lelia Higgins creates life of reading and running
🌞 March 2024 🌞
Visiting the South Creek Library Community Garden | Earth Day 2024
Free social worker services offered at these Central Florida libraries, no card required
It’s National Library Week At Orange County Library System
