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MPR: Marketing

Monthly Customer Talking Points

 

Talking Points - June 2025

Summer at Your Library

From June 1-July 27, OCLS locations will offer fun, educational and free activities and events during Summer at Your Library with Orange County Library System. And it wouldn’t be Summer without a Summer Reading Challenge: kids who register for the challenge and track 600 minutes of reading time either in the Beanstack app or with a paper tracker can enter to win prizes. Find event details, reading challenge registration, book lists and important links at ocls.org/summer.

Melrose Pop Festival

Beat the heat with the free, indoor Melrose Pop Festival at Orlando Public Library on June 21-22. Day one features performances by Homeboy Sandman and E-Turn starting at 3:30 p.m. Music begins at 1:30 p.m. on day two with B. Howard, Kristen Warren, Chris LeBrane’s Campaign, Leo Aether and Jessica Delacruz.

Pride Month

This Pride Month, OCLS amplifies voices and recognizes the vast contributions courageous people of the LGBTQIA+ community have made all over the world since the Stonewall Riots of 1969 and beyond. Envelop yourself in a celebration of culture with events, programs and book clubs for ages 18 and up. Don’t miss Orlando Gay Chorus Performs! at Orlando Public Library on Sunday, June 29 at 3 p.m. For more information, visit ocls.info/pride.

 

Juneteenth

Juneteenth honors the historic day in 1865 that enslaved people living in Galveston, Texas learned they had been emancipated. Juneteenth has been observed by African American communities since 1866 and officially became a federal holiday in 2021. OCLS will host Grammy-nominated artist Fyütch for special Juneteenth-inspired concerts celebrating community and Black history and culture at Hiawassee, North Orange, Chickasaw, South Trail and Eatonville branches. For more information, visit ocls.org/Juneteenth.

About Talking Points:

To enhance our customer service efforts, Marketing and Public Relations will provide monthly talking points for staff. Our hope is that unified messaging will lead to more effective communication with customers. While frontline staff will naturally be key to the success of this initiative, all staff are encouraged to participate. Talking points do not need to be memorized and will be more effective in the staff member’s own words. Additionally, we hope this can be a great resource for staff to use as talking points for the Monthly Mystery Shopper program. 
 
For questions about the talking points, please contact MPR at x7481. 

 

OCLS in the News

Please enjoy these highlights promoting our systemwide initiatives, events and programs. Cheers!

May 2025

Orange County Library System unveils summer events schedule

📖 Orange County Library System kicks off summer events, reading challenge and activities to keep kids, adults learning

April 2025

Nonprofit’s free shower service helps Orlando’s homeless people feel clean, comfortable

Federal library agency disruptions could threaten funding for Florida museums, libraries | Orlando | Orlando Weekly

Library social workers help meet people’s needs - The Community Paper

📚 Community outreach programs bring library resources to Central Florida residents

March 2025

BL Manga with Kelley in FL - The Checkout Stack | Podcast on Spotify

The Orange County Library System celebrates Women’s History Month - The Community Paper 

💖 February 2025 🫀

AEDS, blood pressure cuffs available at local libraries | West Orange Times & Observer

Black History Month: Things to do in Orlando

Orlando Game Jam coming to Melrose Center this month - Bungalower

👩🏾‍🚀 Florida library program teaches kids to reach for the stars with Black history lesson

Horizon West Library opening up in 2026

Celebrate Women’s History Month in March with Orange County’s library events

 

⛄ January 2025 ⛄

Teaching kids about money: Libraries bridge the education gap

📖'More than just a comic book:’ Florida author encourages kids, parents to read with ‘New Kid’ graphic novel

 

❄️ December 2024 ❄️

📚 Love reading, nature? This Florida book club takes the library outdoors

 

🍂 November 2024 🍂

🌱'Fall, winter ideal gardening time in Florida:’ OCLS offers free plant clinics to help improve green thumb

101 Things to Love About Central Florida - 2024

From Vision to Reality: Horizon West Breaks Ground on New Library

PHOTOS: Horizon West Library groundbreaking | West Orange Times & Observer

Groundbreaking Ceremony: A New Era for Horizon West Library | Horizon West Happenings

Orange County Library System Breaks Ground on Much Anticipated Horizon West Branch - MyCentralFloridaFamily.com

 

October 2024

🧶It’s graffiti, but with yarn. Yarnfiti encourages creativity, teaches sewing skills at this Florida library

🌳Unlock family tree with free genealogy center, ancestry database through Orange County Library System

 

September 2024

OCLS launches "Pick Your Card" for Library Card Sign-up Month - Bungalower

September is Library Card Sign-up Month - The Community Paper

 

🎒 August  2024 ✏️

Orange County Library System unveils limited orange blossom design for Library Card Sign-Up Month | Orlando | Orlando Weekly

Best Free Stuff: OCLS extras 2024 | Services | Orlando (orlandoweekly.com)

👩‍🏫 These libraries offer science, math and language classes for kids, adults for free (clickorlando.com)

City of Orlando nears construction on Lake Nona project with library – WFTV

How to Get a Library Card Online (earlybirdbooks.com)

 

🎸 July 2024 🌞

Importance of summer reading (wesh.com)

Downtown Orlando hidden treasure offers free job training, more (clickorlando.com)

Melrose Pop Festival gathers a gang of heady locals to rip it live at the Orlando Public Library | Orlando | Orlando Weekly

Melrose Pop Festival featured Orlando musicians making some righteous noise in the library | Orlando | Orlando Weekly

👩‍🏫 ‘Invaluable resource:’ OCLS members praise ESOL classes, other free language programs at libraries (clickorlando.com)

 

🏳️‍🌈 June 2024 📖

5th-generation Eatonville native shares history, pride at Juneteenth event (clickorlando.com)

Yarnfiti: Community art project in Orange County (wesh.com)

Orange County Library System hosting kindergarten prep program | West Orange Times & Observer (orangeobserver.com)

 

🌼 May 2024 🌺

Florida Wildlife Corridor, Dave’s House, Orlando Book Festival, Kerouac House, Tayari Jones

Orlando Public Library hosting Orlando Book Festival on May 18

 

☔  April 2024 ☔

Free social worker services offered at these Central Florida libraries, no card required

It’s National Library Week At Orange County Library System 

 

🌞 March 2024 🌞

Visiting the South Creek Library Community Garden | Earth Day 2024

 

🌷 February 2024🌷

Get free passes for family attractions through this Central Florida library system

FAMILIAR FACES: Lelia Higgins creates life of reading and running